Node 1 / 15 Arizona Data Loss

It is with great regret that we inform our customers that data from between 12 PM and 12 AM CDT on Oct. 5/6th on nodes 1 and 15 Arizona has been lost. Due to simultaneous hardware failures and other unforeseen circumstances, we were forced to wipe and re-install these systems completely, restoring data from our last available backup: Oct. 5th @ 12 PM CDT.

We understand the implications of this and sincerely apologize for both the overall inconvenience and loss of productivity. If you feel that this has greatly impacted your server, please don’t hesitate to submit a support ticket to receive compensation or answers to any questions you may have.