The hard drive swap has been completed and all servers are back online.
Our operations team has identified a failing hard drive in Node 4 Sydney and has coordinated a quick swap with the datacenter to replace the drive. This is scheduled for 22:00 UTC / 5 PM CDT (GMT-5) June 15th / 8 AM EST (GMT+15). We will be taking a backup immediately prior to the swap in order to maintain complete data consistency and integrity, and to prevent data loss. Downtime is expected to extend about 1 hour.
If you have been experiencing connection, latency, or lag issues on your Sydney server and you’re located on Node 4 Sydney, this should resolve it completely. If you feel that this has negatively impacted your server and would like compensation, please contact our billing team – we would be glad to assist.
If you have any questions, please reach out to our support team.
The CubedHost Team