Category Archives: News

The day that Minecraft Multiplayer broke

Many of you may have noticed that your server – along with many other servers big and small – have gone offline, crashed, or otherwise stopped working. What’s to blame? A tiny bug in Spigot.

At around 3pm CDT (GMT-5), all servers running Spigot (including MCPC+) crashed simultaneously due to a time-specific bug. This caused tens of thousands of servers to cease working, including huge communities such as MCGamer and Hypixel.

As these thousands of players were disconnected, they immediately tried to rejoin their servers, ultimately causing a huge influx of traffic on the Mojang login/session servers and subsequently, a network disruption on their service. This in turn caused widespread outages for all Minecraft servers, but mainly affecting any server running Spigot or MCPC+.

Please see this page for more information.

At this time, we are pushing out continual updates as the Spigot team works hard to completely resolve the bugs. We advise all customers using Spigot or MCPC+ to continue to update their servers regularly in order to stay on the most stable version.

How to update your Minecraft server.

How to update a modpack on your Minecraft server.

If you have any questions or would like our team to update your server for you, please feel free to contact us via live chat or support ticket.

Phoenix Network and Hardware Maintenance – Sunday, Feb. 23rd, 2014 @ 2AM CST

The maintenance has been completed successfully at this time.

We will be performing a network maintenance / hardware swap on Sunday, February 23rd, 2014 at 1AM MST.
The maintenance is expected to last a maximum of 4 hours, with the exception of any unforeseen circumstances.

The following nodes and IP addresses will be affected:
Nodes:
– phx17 – Upgrade from E3-1270v2 to E3-1240v3
– phx18 – Upgrade from E3-1270v2 to E3-1240v3
– phx19 – Upgrade from E3-1270v2 to E3-1240v3
– phx20 – Upgrade from E3-1270v2 to E3-1240v3
– phx25
– phx29
– phx31

If you’re unsure what node you’re on, the following IP ranges will be affected:
– 198.15.97.18-30
– 198.15.96.10-14
– 198.15.73.178-183
– 198.15.74.178-190
– 198.15.77.242-254
– 198.15.77.130-134
– 198.15.86.226-238
– 198.15.87.74-78

The following IP ranges may encounter some brief outages lasting 5 – 15 minutes:
– 69.160.45.0-127
– 69.160.47.0-255

As always, we will try to keep the maintenances down to a minimum timeframe to keep your service online as long as possible.
If you notice extended downtime during/after this period, feel free to drop a request by our support department.

Thank you for your patience while we continue the expansion of our network and upgrading/improving our services.

Regards,
CubedHost, LLC

Web Server Migration: Feedback Needed

Since the inception of CubedHost, we have used a single web server based in Phoenix to serve our primary website, billing area, and Phoenix Multicraft control panel. In late December of 2013, we added OVH’s CDN on top of this in order to decrease page load times by caching static content and providing POPs (endpoints) closer to customers. This helped immensely but we wanted to take it a step further.

During the early morning of Feb 11th, our team performed a much needed full migration of our primary web server and database. We moved from a single nginx + PHP web server to a HAProxy-based infrastructure. HAProxy allows us to serve web requests from a single or small number of proxies (and thus IPs) while forwarding these requests to a large number of individual “worker” boxes running nginx + PHP. As of right now, the CubedHost website is operating off of 11 dedicated worker instances. On top of this infrastructure, we have kept our OVH CDN setup for caching. This infrastructure is located in Virginia, while our Phoenix Multicraft panel has been kept in Phoenix.

With this increased distribution of workload, we’re aiming to continually decrease page load times, increase availability, minimize downtime and timeouts from international visitors, and provide redundancy in the event of some form of failure. As such, we’re looking for feedback from our visitors and customers. Please let us know how the new setup works for you – have you noticed an improvement in page load time on our website lately?

Please send all feedback to justin@cubedhost.com, be it positive or negative. Anyone who provides us with feedback will receive 5% off their next month on any Minecraft, voice, or web service.

Thank you!

Web Hosting Service Downtime

This does not affect any Minecraft, dedicated, or voice servers.

Earlier today CubedHost was hit with a 19.3 Gbps DDoS attack aimed at an account on our cPanel web hosting node, specifically on IP 184.164.156.34. This IP has been blocked at the datacenter level in order to prevent network disruption for other services and customers. As such, all websites have been migrated to  184.164.156.35. Service has been restored at this time, but because this involved a DNS record change you may not be able to access your website immediately.

Please try the following steps.

We do apologize for any inconvenience this downtime might cause.

CubedHost + Technic: Fueling the launch of AotBT

Hello all!

Technic‘s latest and heavily anticipated modpack – Attack of the B-Team – was released today. Our team at CubedHost has always been eager to keep our service up-to-date with the latest packs and mods, so we naturally stocked our control panel with v1.0.1. However, when release came around and v1.0.2 was out, Technic’s poor download server had some trouble handling all of these requests. Here’s where we come in. CubedHost picked up the excess traffic via Round Robin DNS — a whole 900 Mbps of it within seconds. We’re still working on adding additional resources to keep speeds steady and fast. In the meantime, here are some awesome graphs from a few hours ago. Enjoy!

Update: It is now Thursday (Feb 6th) and the traffic keeps coming! At one point we were pushing over 3 Gbps. Here are some new bandwidth graphs.

Bandwidth - CubedHost Mirror #1
Bandwidth – CubedHost Mirror #1
Bandwidth - CubedHost Mirror #2
Bandwidth – CubedHost Mirror #2
HAProxy - CubedHost Mirror #1
HAProxy – CubedHost Mirror #1
HAProxy - CubedHost Mirror #2
HAProxy – CubedHost Mirror #2

Cyber Monday Sale – 75% Off!

Hello all!

A certain competitor is having a 75% off sale on Cyber Monday, so we thought, “why not?” 😉

Enjoy 75% off all of our Minecraft servers, including servers in our newest location, Amsterdam! The sales starts Monday, December 2nd and lasts from midnight to midnight (Dec 3rd) CST.

Get ready to grab them quick before the sale is over!

<3 The CubedHost Team

The CubedHost 75% off Cyber Monday promotion applies to all Minecraft servers in all locations. 75% off refers to the first month’s list price before any other promotions. The promotion will be done through the use of a promo/coupon code revealed on the CubedHost website once the promotion starts. Promotions cannot be combined. The Cyber Monday promotion will be valid from 12 AM CST December 2nd to 12 AM CST December 3rd. Deal applies to monthly purchases only, excluding quarterly and semi-annual. 75% off first month only; subscription will recur at the normal list price after the first month. Upgrades are only eligible for 50% off on monthly billing cycles.

How to update your Minecraft server to 1.7.2!

1.7.2 has been released to the launcher! If you’re running CraftBukkit with plugins, we recommend waiting until they release a stable build before updating. If you don’t mind playing vanilla for a while, or you’re already running a vanilla Minecraft server, here’s how you can update:

  1. Stop your server
  2. Delete the jar/minecraft_server.jar file from your server via FTP. (Be sure you don’t have a custom JAR name, and be sure you’re deleting from the “jar” folder)
  3. Make sure your JAR file in Multicraft is set to the correct version; this should be “Minecraft 1.7.2 (Vanilla)”
  4. Start your server!

If you’re running CraftBukkit 1.6.4 and need to downgrade your client to play, follow these steps:

  1. Open Minecraft
  2. Click ‘Edit Profile’ in the launcher
  3. Select ‘Release 1.6.4 in the ‘Use Version’ section
  4. Save and login!

Update – CraftBukkit 1.7.2 dev has been released! This is a very unstable and unsupported build. We recommend staying on vanilla 1.7.2, Spigot 1.7, or CraftBukkit 1.6.4 in the meantime. If you want to test the new 1.7.2 dev build out, here’s how.

  1. Login to Multicraft
  2. Download StructureSaver
  3. Upload the StructureSaver jar file to your plugins folder via FTP
  4. Restart your server
  5. Run “/save-structures” (in-game) or “save-structures” from the console
  6. Go back to your Multicraft server page
  7. Select “CraftBukkit 1.7.2” from the JAR File dropdown menu
  8. Save (at the bottom)
  9. Restart your server

If you don’t care about structures being saved, you can skip steps 2 – 5.

If you run into any trouble, just submit a support ticket and we’ll get you set up.

Billing Area Maintenance

WHMCS has released a patch for this security exploit and we are now back online.

http://blog.whmcs.com/?t=80223

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After discovering a major security exploit in out billing software – WHMCS – we have decided to completely shut down our billing area and remove it from the publicly accessible Internet. Thousands of WHMCS users are affected by this vulnerability, including nearly every Minecraft server host. If you are running WHMCS, shut it down immediately; maintenance mode may not be enough, we suggest moving it to a completely private directory on your server. This post will be updated with more information as it becomes available.

The following services are unavailable: Billing area (new orders, invoices, support tickets, service list, etc.)

Your Minecraft server will continue to run smoothly and no Multicraft control panels are affected. No cPanel control panels (web hosting) are affected. No TCAdmin control panels (voice servers) are affected.

If you need support for any CubedHost service, please contact us on live chat.

Node 1 / 15 Arizona Data Loss

It is with great regret that we inform our customers that data from between 12 PM and 12 AM CDT on Oct. 5/6th on nodes 1 and 15 Arizona has been lost. Due to simultaneous hardware failures and other unforeseen circumstances, we were forced to wipe and re-install these systems completely, restoring data from our last available backup: Oct. 5th @ 12 PM CDT.

We understand the implications of this and sincerely apologize for both the overall inconvenience and loss of productivity. If you feel that this has greatly impacted your server, please don’t hesitate to submit a support ticket to receive compensation or answers to any questions you may have.