Category Archives: News

Minecraft 1.5 Released

jeb_ has recently made the world aware that Minecraft 1.5 is now available, however we’re not ready just quite yet.

Please do NOT upgrade yet! If you do so, you may be unable to access your CraftBukkit powered server, as the Bukkit team has not updated CraftBukkit/Bukkit yet.

If you do upgrade, keep in mind that you’ll need to upgrade your server in order to play on it. Since CraftBukkit is not yet available, you’d need to change your server to vanilla Minecraft.
Plugins will not work, if you switch to vanilla, and anyone will be able to build on your server.

In short, unless your server is running on vanilla Minecraft, we highly recommend against upgrading until Bukkit releases an update for CraftBukkit.

Node 21 Phoenix Downtime

We have just found a failing hard drive on node 21 Phoenix, which will be replaced shortly.

As always, no data has been lost, but we have temporarily taken down the system until further notice. Once the drive has been replaced, we will bring the node back up (within the next 1-2 hours).

We apologize for any inconvenience that this may cause.

Update: The drive has been replaced and the servers on the node are back online.

Node 19 France Downtime

We recently became aware of Node 19 being down, and possibly having hardware issues due to recent outages.

We are currently keeping the node offline for further testing, and will keep this post updated as we receive updates.

Update: The node has been brought back online and all Minecraft servers have been started.

Node 13 France Downtime

After some investigation, we discovered that Node 13 France went down at 11:17PM CST on the 24th.

We are still investigating the cause of the issue, and looking into any further hardware/software-related issues.

Update: The node is back online and functioning normally, and all Minecraft servers have been started.

Extended Downtime on Node 17 France

Earlier this week we encountered some routing issues between Node 17 France and the France MySQL server. At this point, the matter is currently out of our hands and we are awaiting a response from the data center. All affected customers will receive full compensation via an extension to their billing date – your service will be extended for the full duration of downtime (currently 4 days) plus one extra.

We sincerely apologize for the inconvenience and our team is working diligently to get this resolved as soon as possible.

Update: Node 17 France will be back online in just a few moments, we’re now adding the IPs and starting up the Minecraft servers.

France Network Instability

Recently, our datacenters in France tried to upgrade their bandwidth/links from their carriers to the datacenters, which resulted in massive failure. They were under prepared, a bad fiber line was made apparent in the new lines, and issues just rose within the hours they were performing maintenance.

Unfortunately, we were not made aware of this maintenance until we checked our datacenter’s status website, which listed several outages, as well as instability.

The upgrades that were taking place were 100Gbit line replacements for 10Gbit lines. This was being done in an effort to increase the maximum throughput between the datacenters and to the Internet.

At this time, we are not aware of any further maintenance that may occur from this, but we will try to keep you all updated as we’re updated.

For more information, please visit our datacenter’s comments about the issue.

Node 13 France – Hard Drive Failure

Thank you to the those of you who reported the slow downs on Node 13 France. We have determined the cause of the issues to be a failing primary hard drive, which will be replaced shortly.

We will update this post as we receive more information / replace the drive.

Update: Our datacenter in France will be replacing the drive shortly.

Update 2: The system has been taken offline. Once it’s back online, we will perform some diagnostic tests and rebuild the array. Once the tests are complete (approximately 15-20 minutes), we will bring the system back online.

Update 3: The system is now back online, and all Minecraft servers are starting up.

Connection Issues between USA to France and overall Canada

It appears that a fire that took place in New York has damaged some fiber optics that controlled a majority of the traffic between the United States and France.

Repair crews are enroute/working on the problem now, but there are over 800 fiber lines sitting in that New York location. This may result in nearly 12-24 hours of spotty connectivity or even complete apparent downtime.

For the latest status, please visit our datacenter’s status page regarding the matter.

PayPal Payment Notification Issues

We have just been made aware of PayPal payment issues starting at midnight CST. This outage directly involves instant payment notifications to our website, and does not stop payments between you and our website. Based on some tweets by other companies, and direct confirmation from a few of our customers, this outage is not just with us.

Until further notice, please be sure to keep your transaction ID from your payment ready. You can find this in an email usually titled “You sent a payment to CubedHost, LLC.” The transaction ID can be found in the top right of the email, labelled “Transaction ID.”

We apologize for the inconvenience, and we are doing everything we can to process your payments as quickly as possible.

Update: PayPal has just notified us that any transactions that didn’t go through will be posted at the end of the night once they’ve fixed their systems.

CubedHost Website & USA Panel Downtime

We’re aware of an issue with our main website and USA Multicraft panel – it turns out our current hardware’s limits have been exceeded by our websites hosted on the box. Therefore, we are performing a transfer of all services hosted on our webserver to a new box.

We may shut down some services temporarily for 10-30 minutes for transfer, so that MySQL and other important files can be transferred without data loss.

Thank you for your patience and understanding.

Update: If you’re seeing this post, our websites have been moved over.