After some investigation, we discovered that Node 13 France went down at 11:17PM CST on the 24th.
We are still investigating the cause of the issue, and looking into any further hardware/software-related issues.
Update: The node is back online and functioning normally, and all Minecraft servers have been started.
Earlier this week we encountered some routing issues between Node 17 France and the France MySQL server. At this point, the matter is currently out of our hands and we are awaiting a response from the data center. All affected customers will receive full compensation via an extension to their billing date – your service will be extended for the full duration of downtime (currently 4 days) plus one extra.
We sincerely apologize for the inconvenience and our team is working diligently to get this resolved as soon as possible.
Update: Node 17 France will be back online in just a few moments, we’re now adding the IPs and starting up the Minecraft servers.
Recently, our datacenters in France tried to upgrade their bandwidth/links from their carriers to the datacenters, which resulted in massive failure. They were under prepared, a bad fiber line was made apparent in the new lines, and issues just rose within the hours they were performing maintenance.
Unfortunately, we were not made aware of this maintenance until we checked our datacenter’s status website, which listed several outages, as well as instability.
The upgrades that were taking place were 100Gbit line replacements for 10Gbit lines. This was being done in an effort to increase the maximum throughput between the datacenters and to the Internet.
At this time, we are not aware of any further maintenance that may occur from this, but we will try to keep you all updated as we’re updated.
For more information, please visit our datacenter’s comments about the issue.